Wfm Capacity/ Senior Capacity Planner (kul Based Only)

Agoda

Kuala Lumpur, Malaysia
On-site
Medium and short-term forecasting
Shrinkage planning
Capacity planning
The Capacity Planner role operates as a specialist within CEG’s WFM team, providing support through forecasting and operational capacity performance analysis to CEG front line operations

Job Summary

  • The Capacity Planner role operates as a specialist within CEG’s WFM team, providing support through forecasting and operational capacity performance analysis to CEG front line operations.
  • The goal of this role is to forecast contact center demand, executing and recommending appropriate resource and demand interventions to enable SLAs to be realized.
  • The team is very data-driven, eager to move fast and learn through experimentation, with a clear focus on supporting customers and partners.

Matching Summary

The Capacity Planner role operates as a specialist within CEG’s WFM team, providing support through forecasting and operational capacity performance analysis to CEG front line operations.

Skills & Requirements

Must-have

  • Medium and short-term forecasting
  • Shrinkage planning
  • Capacity planning
  • Contact center demand forecasting
  • Resource and demand interventions

Nice-to-have

  • Data-driven strategy
  • Continuous improvement culture
  • Entrepreneurial culture
  • Stakeholder collaboration

Key Requirements

  • Experience in capacity planning
  • Analytical Ability & Problem Solving
  • Data analysis
  • Effective communication (Verbal and written)
  • Time / workload management & prioritization

Work Rights

Not specified

Tailored Resume

Cover Letter