Lead Specialist - Customer Experience (cx)

Firmenich

Mumbai, India
On-site
5-10 years experience in supply chain or customer experience
Proficiency in sap software systems
Strong analytical and business acumen skills
This role plays a pivotal part in shaping an exceptional customer journey by leveraging unique market strengths

Job Summary

  • This role plays a pivotal part in shaping an exceptional customer journey by leveraging unique market strengths.
  • The position requires streamlining Order-to-Cash processes and resolving supply chain challenges to ensure smooth deliveries.
  • Firmenich offers a flexible work environment that empowers accountability, ownership, and continuous professional growth.

Matching Summary

This role plays a pivotal part in shaping an exceptional customer journey by leveraging unique market strengths.

Skills & Requirements

Must-have

  • 5-10 years experience in Supply Chain or Customer Experience
  • Proficiency in SAP software systems
  • Strong analytical and business acumen skills

Nice-to-have

  • Entrepreneurial mindset for customer satisfaction
  • MBA or PGDBM degree preferred
  • Commitment to diversity and inclusion values

Key Requirements

  • Graduation/post-graduation preferably MBA/PGDBM
  • 5–10 years of relevant industry experience
  • Proficiency in SAP

Work Rights

Not specified

Tailored Resume

Cover Letter