Senior Specialist, Customer Account Representative

microsatsystems.biz

North Wales, Pennsylvania, US
Base: $117,000.00 - $184,200.00; bonus/equity: eli...
Hybrid (3 days onsite at north wales, pa)
Customer account management
Order management system (sap)
Customer issue resolution
The Senior Specialist, Customer Account Representative at microsatsystems.biz is a hybrid role focused on managing customer relationships, particularly with national and regional wholesalers, distributors, and government entities. The position involves ensuring effective order management, problem resolution, and collaboration with various internal teams to support marketing and sales objectives

Job Summary

  • The Senior Specialist, Customer Account Representative serves as the designated point of contact for activities and programs with customers, relative to the order management of all company products.
  • Key responsibilities include acting as a liaison between customers and internal organizations, managing customer orders, analyzing performance, and facilitating new product launches.
  • The company offers a comprehensive package of benefits including medical, dental, vision, retirement benefits, paid holidays, vacation, and compassionate and sick days.

Matching Summary

Match Score: 85

The Senior Specialist, Customer Account Representative at microsatsystems.biz is a hybrid role focused on managing customer relationships, particularly with national and regional wholesalers, distributors, and government entities. The position involves ensuring effective order management, problem resolution, and collaboration with various internal teams to support marketing and sales objectives.

Salary

Base: $117,000.00 - $184,200.00; Bonus/Equity: Eligible for annual bonus and long-term incentive; Benefits: Comprehensive package including medical, dental, vision, 401(k), paid holidays, vacation, and sick days

Skills & Requirements

Must-have

  • Customer Account Management
  • Order Management System (SAP)
  • Customer Issue Resolution
  • Product Launch Support
  • Cross-functional Collaboration
  • Inventory Analysis
  • Regulatory Compliance

Nice-to-have

  • Anticipate and solve problems
  • Strong business judgment
  • Optimize operations and champion change
  • Inclusive environment
  • Respectfully challenge thinking

Key Requirements

  • Bachelor's degree (BS/BA)
  • Minimum of 3 years’ experience in Customer Service and/or Account Management
  • Proficiency in Microsoft applications
  • Ability to work independently
  • Excellent communication; written, verbal & presentation skills
  • Strong project management skills
  • Strong interpersonal and effective collaboration skills
  • Strong analytical and technical skills

Work Rights

Not specified

Tailored Resume

Cover Letter