Licensed Finra Call Center Support - Us

DXC Technology UK

Nashville, TN, United States
Fully remote
Inbound call center support
Customer inquiry research
Account updates and maintenance
Provides service via inbound contact center and responds to highly complex customer questions, escalating or referring as needed

Job Summary

  • Provides service via inbound contact center and responds to highly complex customer questions, escalating or referring as needed.
  • Performs account updates, processes requests, and updates account history with proper documentation.
  • Supports escalation and resource calls, service recovery activities, and reviews/recommends procedural modifications.

Matching Summary

Provides service via inbound contact center and responds to highly complex customer questions, escalating or referring as needed.

Skills & Requirements

Must-have

  • Inbound call center support
  • Customer inquiry research
  • Account updates and maintenance
  • Mail processing
  • Data entry and document matching

Nice-to-have

  • Continuous improvement activity
  • Strong business analytical skills
  • Ability to work independently
  • Lean Six Sigma experience preferred

Key Requirements

  • Minimum two years customer service experience
  • Life insurance call center experience
  • FINRA 6 or 7 certification required
  • High school diploma or G.E.D.

Work Rights

Legally authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter