Mitarbeiter Im Kundenservicecenter Aufzugsbranche (m/w/d) - Notrufzentrale

Otis

Berlin, Germany
Base: tarifliche bezahlung nach metalltarifvertrag...
Hybrid (with occasional remote work)
Receive emergency calls
Monitor people in elevators
Process malfunction reports
Otis is seeking a Customer Service Center employee for its elevator division in Berlin, responsible for handling emergency calls, coordinating service requests, and providing customer support. The role emphasizes communication skills, customer orientation, and flexibility in a shift work environment, with a focus on teamwork and a supportive company culture

Job Summary

  • You will be part of the world's largest manufacturer of elevators and escalators, ensuring high safety and quality standards.
  • Your role involves taking emergency calls, monitoring trapped persons, and efficiently dispatching service technicians.
  • The company offers attractive compensation based on the metal tariff agreement, including holiday and Christmas bonuses, shift differentials, and opportunities for further training.

Matching Summary

Match Score: 85

Otis is seeking a Customer Service Center employee for its elevator division in Berlin, responsible for handling emergency calls, coordinating service requests, and providing customer support. The role emphasizes communication skills, customer orientation, and flexibility in a shift work environment, with a focus on teamwork and a supportive company culture.

Salary

Base: Tarifliche Bezahlung nach Metalltarifvertrag; Bonus/Equity: Urlaubs- und Weihnachtsgeld; Benefits: Schichtzuschläge, 35-Stunden-Woche, Jobrad, ergonomische Schreibtische

Skills & Requirements

Must-have

  • Receive emergency calls
  • Monitor people in elevators
  • Process malfunction reports
  • Handle customer inquiries via phone
  • Communicate via chat and email
  • Record customer information

Nice-to-have

  • Customer-centric approach
  • Team player with strong cohesion
  • Family-like atmosphere
  • High quality standards
  • Respect and appreciation

Key Requirements

  • Experience in customer service center or dispatch
  • Proficiency in MS Office
  • Very good German language skills
  • Basic English skills are a plus
  • Willingness to work in a 3-shift system
  • Fixed-term contract for 2 years

Work Rights

Not specified

Tailored Resume

Cover Letter