Executive - Call Centre

AIA Group

Colombo, Sri Lanka
Running operations
Implementing process improvements
Plan and monitor activities
Responsible for running the operations and implementing process improvements of the customer contact centre

Job Summary

  • Responsible for running the operations and implementing process improvements of the customer contact centre.
  • Develop contact centre staff through continuous review, feedback, and on-the-job training.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Responsible for running the operations and implementing process improvements of the customer contact centre.

Skills & Requirements

Must-have

  • running operations
  • implementing process improvements
  • plan and monitor activities
  • analyse and measure effectiveness
  • develop sustainable improvements

Nice-to-have

  • healthier, longer, better lives
  • ambitious people
  • shaping that future
  • inspiring and supportive leaders

Key Requirements

  • Experience in process improvement
  • Staff development experience

Work Rights

Not specified

Tailored Resume

Cover Letter