Base: $17.71 - $25.28phly; bonus/equity: not speci...
Hybrid
Epic billing systems knowledge
Medical billing and insurance processing
Hipaa privacy compliance
Mass General Brigham is seeking a Customer Service Representative I for their Patient Billing Solutions team. This role involves resolving patient inquiries regarding billing and insurance issues, requiring a strong background in customer service and knowledge of medical billing
Job Summary
The role involves reviewing and resolving guarantor account balances through inbound and outbound contacts across various platforms including Epic.
Staff must possess broad knowledge of medical billing, insurance processing, and specific Epic modules like HB Resolute and PB Resolute to resolve complex patient inquiries.
Employees are expected to maintain high quality assurance standards with over 90% accuracy while adhering to strict HIPAA privacy guidelines.
Matching Summary
Match Score: 85
Mass General Brigham is seeking a Customer Service Representative I for their Patient Billing Solutions team. This role involves resolving patient inquiries regarding billing and insurance issues, requiring a strong background in customer service and knowledge of medical billing.
Salary
Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses available
Skills & Requirements
Must-have
Epic billing systems knowledge
Medical billing and insurance processing
HIPAA privacy compliance
High school diploma or GED
1-3 years healthcare experience
Nice-to-have
Associates degree preferred
Strong problem-solving skills
Ability to work independently
Excellent written communication
Collaborative team mindset
Key Requirements
High School diploma or GED equivalent required
Associates Degree preferred
1-3 years relevant experience in healthcare customer service or collections