Senior Onboarding Manager

Impact

Santa Barbara, US
Base: $90,000.00 - $110,000.00 py; bonus/equity: 5...
On-site
Client account setup and integration
Manage onboarding experience
Client relationship building
Oversee clients through account set up and integration, managing the overall onboarding experience and guiding internal resources and the client through implementation, account configuration, training, and early activation

Job Summary

  • Oversee clients through account set up and integration, managing the overall onboarding experience and guiding internal resources and the client through implementation, account configuration, training, and early activation.
  • Build relationships with clients resulting in delighted customers and smooth transitions to success, focusing on customer experience, timely launch, program success, and partnership growth.
  • At impact.com, we believe that when you’re happy and fulfilled, you do your best work, offering a comprehensive benefits package that supports well-being, growth, and work-life balance.

Matching Summary

Oversee clients through account set up and integration, managing the overall onboarding experience and guiding internal resources and the client through implementation, account configuration, training, and early activation.

Salary

Base: $90,000.00 - $110,000.00 per year; Bonus/Equity: 5% variable annual bonus contingent on Company performance and RSU grant; Benefits: Medical, Dental, and Vision insurance, 401(k), Responsible PTO, wellness benefits, parental leave, technology stipend

Skills & Requirements

Must-have

  • Client account setup and integration
  • Manage onboarding experience
  • Client relationship building
  • Project management software experience
  • Client-facing experience

Nice-to-have

  • Affiliate marketing industry experience
  • Creator industry experience
  • Digital marketing experience
  • Customer success focus
  • Partnership growth focus

Key Requirements

  • 3-5+ years experience as a Project Manager
  • Proven track record with Enterprise brands
  • Knowledge of project management methodologies
  • Cost and risk management skills
  • Detail-oriented and able to prioritize tasks

Work Rights

Not specified

Tailored Resume

Cover Letter