Onshore support to customers and service department
Troubleshoot and resolve client technical issues
Provide technical guidance to field personnel within the Service group and onshore support to customers and the Service Department relating to products and services
Job Summary
Provide technical guidance to field personnel within the Service group and onshore support to customers and the Service Department relating to products and services.
Receive, analyze, troubleshoot, and resolve client technical issues, maintaining detailed documentation in the NOV ticketing system and performing root cause analysis.
NOV offers competitive benefits including a 401(k) match, competitive medical plans effective date of hire, free virtual visits, free preventative medical and dental care, free basic life insurance, and generous paid vacation and holidays.
Matching Summary
Provide technical guidance to field personnel within the Service group and onshore support to customers and the Service Department relating to products and services.
Skills & Requirements
Must-have
Provide technical guidance to field personnel
Onshore support to Customers and Service Department
Troubleshoot and resolve client technical issues
Maintain detailed documentation in ticketing system
Perform root cause analysis (RCA)
Read mechanical, electrical, and hydraulic drawings
Nice-to-have
Strong customer service skills
Ability to work independently and be a team player
Manage multiple cases and adapt to shifting priorities