Part Time - Transportation Services - Customer Service Representative

Penn State

University Park, Pennsylvania, United States
Hybrid
Knowledge of university policies and procedures
Ability to troubleshoot customer issues
Experience with point-of-sale systems
Customer Service Representatives provide internal and external support for University functions including housing, dining, and transportation

Job Summary

  • Customer Service Representatives provide internal and external support for University functions including housing, dining, and transportation.
  • The role requires investigating issues, troubleshooting problems, and providing timely resolutions using knowledge of University protocols.
  • This is a part-time position working four hours per day between 10:30 a.m. and 3:00 p.m., requiring successful completion of background checks.

Matching Summary

Customer Service Representatives provide internal and external support for University functions including housing, dining, and transportation.

Skills & Requirements

Must-have

  • Knowledge of university policies and procedures
  • Ability to troubleshoot customer issues
  • Experience with point-of-sale systems
  • Strong verbal and written communication skills
  • Availability Monday through Friday 10:30 a.m. to 3:00 p.m.

Nice-to-have

  • Ability to promote university programs and services
  • Experience handling financial transactions and invoices
  • Capacity to supervise staff members

Key Requirements

  • Successful completion of background check(s)
  • Must be current employee/student or external applicant via Workday
  • No specific degree or certification mentioned in text

Work Rights

Not specified

Tailored Resume

Cover Letter