Vip Support - It End User Services

Altera

San Jose, California, United States
Base: $101.6k - $140k usd; bonus/equity: incentive...
Fully remote
Vip it support
White glove support
Hardware, software, networking, mobile device issues
Provide dedicated, priority IT support to executives and VIP users onsite, delivering personalized, white glove service with a focus on responsiveness, professionalism, and attention to detail

Job Summary

  • Provide dedicated, priority IT support to executives and VIP users onsite, delivering personalized, white glove service with a focus on responsiveness, professionalism, and attention to detail.
  • Manage and resolve hardware, software, networking, and mobile device issues with urgency and minimal disruption, while proactively monitoring and maintaining executive technology environments to prevent issues before they arise.
  • This role requires being on call and involves Service Desk tasks, supporting various projects, and potentially additional responsibilities beyond VIP support.

Matching Summary

Provide dedicated, priority IT support to executives and VIP users onsite, delivering personalized, white glove service with a focus on responsiveness, professionalism, and attention to detail.

Salary

Base: $101.6K - $140K USD; Bonus/Equity: Incentive opportunities; Benefits: Competitive salary and benefits package

Skills & Requirements

Must-have

  • VIP IT Support
  • White glove support
  • Hardware, software, networking, mobile device issues
  • Proactive monitoring
  • Confidentiality and discretion
  • On-call requirement

Nice-to-have

  • Concierge-style approach
  • Executive presence
  • Polished communication style
  • AV systems knowledge

Key Requirements

  • 5+ years IT support experience
  • 2+ years executive/VIP support
  • Windows, macOS, iOS, Android expertise
  • Microsoft 365, collaboration tools
  • Networking fundamentals, VPNs
  • Troubleshoot complex technical issues under pressure
  • Exceptional communication and interpersonal skills
  • High level of professionalism, discretion

Work Rights

Eligible for U.S. export authorizations

Tailored Resume

Cover Letter