Product Support Manager

AUDI SINGAPORE PTE. LTD.

Singapore, Singapore
Not specified (likely on-site or hybrid due to technical support requirements).
5-8 years car repair industry experience
Fluent english communication skills
Odis-s idex odis-e cp-tool diagnostic tools
AUDI SINGAPORE PTE. LTD. is seeking a Product Support Manager to oversee technical inquiries and support for the DISS Monitor L2 system across the APAC region. The role involves high-level technical support, quality assurance, training, and coordination with importers and Audi AG

Job Summary

  • This role involves managing high-level technical support for DISS Monitor L2 inquiries across the APAC region using advanced diagnostic tools like ODIS-S and iDEX.
  • The incumbent will lead fault elimination processes by analyzing monthly quality data from Tableau and coordinating with Audi AG Quality Assurance teams.
  • Key responsibilities include delivering advanced technical training to importers and monitoring their KPI performance as part of a market liaison program.

Matching Summary

Match Score: 85

AUDI SINGAPORE PTE. LTD. is seeking a Product Support Manager to oversee technical inquiries and support for the DISS Monitor L2 system across the APAC region. The role involves high-level technical support, quality assurance, training, and coordination with importers and Audi AG.

Skills & Requirements

Must-have

  • 5-8 years car repair industry experience
  • Fluent English communication skills
  • ODIS-S iDEX ODIS-E CP-Tool diagnostic tools
  • APAC regional market management
  • Tableau AQUA SQA data analysis

Nice-to-have

  • German language proficiency
  • Experience moderating global workshops
  • High independence and self-motivation
  • Ability to travel internationally on short notice
  • Coaching and mentoring capabilities

Key Requirements

  • Post-secondary qualification desirable
  • Engineering diploma or degree advantageous
  • Minimum 5-8 years in car repair industry
  • Previous roles as Mechanic Workshop Manager or Service Advisor
  • Fluent English required; German highly advantageous

Work Rights

Not specified

Tailored Resume

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