You will partner with service owners, application teams, operations, and monitoring/observability partners to keep services healthy and continuously improve ITSM workflows
Job Summary
You will partner with service owners, application teams, operations, and monitoring/observability partners to keep services healthy and continuously improve ITSM workflows.
This role supports operational excellence by helping teams follow ITIL processes, analyze trends, and implement practical improvements that increase stability, reduce repeat issues, and improve customer experience.
Apply AI generalist approaches—including prompt engineering for ticket summarization, automating routine tasks, developing simple scripts, experimenting with basic machine learning/NLP prototypes, and leveraging copilots—to increase operational efficiency and innovation.
Matching Summary
You will partner with service owners, application teams, operations, and monitoring/observability partners to keep services healthy and continuously improve ITSM workflows.
Skills & Requirements
Must-have
ITIL-based processes
automation delivery
scripting and workflow automation
AI-assisted solutions
monitoring/observability tools
ServiceNow experience
Nice-to-have
continuous improvement mindset
demonstrated teamwork and curiosity
interest in continuous learning
Key Requirements
1-4 years of experience in IT operations or ITSM
Working knowledge of ITIL processes
Bachelor’s degree in Information System Management, Informatics or similar