The job posting is for a Lead Expert in Customer Care at Firmenich in Singapore, focusing on leading the Customer Experience team to enhance order fulfillment and regional compliance operations. The role requires strong leadership, project management skills, and experience in customer experience or order management, particularly with SAP
Job Summary
Lead the Customer Experience team to ensure efficient order fulfillment and delivery of goods on time in full.
Manage, coach, and mentor team members while driving performance improvements and resolving conflicts.
Collaborate with Sales, Business, and Planning functions to develop capabilities for cross-regional operations and support sales growth.
Matching Summary
Match Score: 85
The job posting is for a Lead Expert in Customer Care at Firmenich in Singapore, focusing on leading the Customer Experience team to enhance order fulfillment and regional compliance operations. The role requires strong leadership, project management skills, and experience in customer experience or order management, particularly with SAP.
Skills & Requirements
Must-have
5 years customer experience or order management
SAP SD and LE module experience
Proven team leadership and people management
Nice-to-have
High level of numeracy and communication skills
Ability to drive for results with resilience
Experience with cross-regional logistics operations