Intermediate Billing Analyst - Bilingual Category Customer Service Location Markham, Ontario

Demand For HR Inc

Markham, Ontario, Canada
Base salary; bonus available; pension, benefits, 3...
Hybrid (3 days in office)
Bilingual french and english proficiency
1-2 years contact center experience
Experience in insurance or banking industry
Demand For HR Inc is seeking a bilingual Intermediate Billing Analyst to join their customer’s Billing Team in Markham, Ontario. The ideal candidate will possess strong communication and problem-solving skills, with a background in customer service, particularly in the insurance or banking sectors

Job Summary

  • This role involves handling approximately 30-40 inbound calls per day while providing brilliant customer service to licensed insurance advisors and customers.
  • Candidates must be bilingual in French and English to communicate effectively with partners and teams across Canada.
  • The position offers a base salary, bonus, pension, benefits, three weeks of vacation, and a hybrid work model after the learning period.

Matching Summary

Match Score: 85

Demand For HR Inc is seeking a bilingual Intermediate Billing Analyst to join their customer’s Billing Team in Markham, Ontario. The ideal candidate will possess strong communication and problem-solving skills, with a background in customer service, particularly in the insurance or banking sectors.

Salary

Base Salary; Bonus available; Pension, benefits, 3 weeks vacation

Skills & Requirements

Must-have

  • Bilingual French and English proficiency
  • 1-2 years contact center experience
  • Experience in insurance or banking industry
  • Ability to handle 30-40 daily calls
  • Flexible to work rotating shifts including evenings

Nice-to-have

  • Strong problem-solving abilities
  • Empathetic communication skills
  • Fast-paced environment adaptability
  • Commitment to service excellence
  • Proficiency in Excel and web programs

Key Requirements

  • 1-2 years contact center experience
  • French and English language fluency
  • Flexible availability for rotating shifts

Work Rights

Not specified

Tailored Resume

Cover Letter