Lead - Data Scientist

Freshworks

Bengaluru, India
**
Generative artificial intelligence (genai)
Natural language processing (nlp)
Large language models (llms)
** Freshworks is seeking a Lead Data Scientist in Bengaluru, India, with a focus on leveraging Generative Artificial Intelligence (GenAI) to innovate employee engagement solutions. The ideal candidate will have extensive experience in machine learning, data processing, and a strong mathematical foundation, playing a pivotal role in transforming user interactions with technology. **

Job Summary

  • You will lead efforts to leverage GenAI techniques to transition IT services from traditional dashboards into interactive, conversational experiences.
  • The role involves building a state-of-the-art conversational servicebot designed to scale seamlessly across 1 million+ Monthly Active Users.
  • You will take full ownership of end-to-end ML pipelines, including data pre-processing, model generation, and continuous feedback integration.

Matching Summary

Match Score: 75

** Freshworks is seeking a Lead Data Scientist in Bengaluru, India, with a focus on leveraging Generative Artificial Intelligence (GenAI) to innovate employee engagement solutions. The ideal candidate will have extensive experience in machine learning, data processing, and a strong mathematical foundation, playing a pivotal role in transforming user interactions with technology. **

Skills & Requirements

Must-have

  • Generative Artificial Intelligence (GenAI)
  • Natural Language Processing (NLP)
  • Large Language Models (LLMs)
  • Real-time streaming data analysis
  • Production ML pipeline deployment
  • Distributed computing frameworks (Hadoop/Spark)

Nice-to-have

  • Deep expertise in advanced mathematics
  • Experience with knowledge graphs
  • Time-series anomaly detection
  • Text2Action problem solving
  • Cross-functional strategic collaboration

Key Requirements

  • Minimum 7 years of relevant industry work experience
  • Bachelor's degree or higher in Computer Science, Statistics, Mathematics, or related field
  • Proven track record of deploying ML projects into production systems

Work Rights

Not specified

Tailored Resume

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