The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services
Job Summary
The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.
Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions and performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification.
Supports other practice-based team members by promptly addressing in-basket clerical pool messages and partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
Matching Summary
The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.