Technical Lead

KeyBank

Brooklyn, Ohio, United States
Base: $96,000.00 - $181,000.00 annually; bonus/equ...
Hybrid, 2 days onsite
8+ years software engineering experience
Node.js and typescript development
Google cloud platform (gcp) architecture
KeyBank is seeking a Technical Lead to enhance their IVR and Voice Bot platforms within the Contact Center Technology organization. The ideal candidate will have over 8 years of software engineering experience, particularly with Node.js and GCP, and will be responsible for technical leadership and design without direct people management

Job Summary

  • The role involves leading solution architecture for IVR and voice bot initiatives within the Contact Center Technology organization.
  • Candidates must apply SRE principles to ensure observability, resiliency, and production readiness for secure self-service voice solutions.
  • This position offers a base salary range of $96,000.00 to $181,000.00 annually with eligibility for incentive compensation.

Matching Summary

Match Score: 85

KeyBank is seeking a Technical Lead to enhance their IVR and Voice Bot platforms within the Contact Center Technology organization. The ideal candidate will have over 8 years of software engineering experience, particularly with Node.js and GCP, and will be responsible for technical leadership and design without direct people management.

Salary

Base: $96,000.00 - $181,000.00 annually; Bonus/Equity: Eligible for production, commission, and discretionary incentives; Benefits: Not specified

Skills & Requirements

Must-have

  • 8+ years software engineering experience
  • Node.js and TypeScript development
  • Google Cloud Platform (GCP) architecture
  • Kubernetes and GKE cluster operations
  • IVR and voice bot technology
  • Microservices and distributed systems

Nice-to-have

  • Agentic AI frameworks like LangChain
  • Gemini and LangGraph experience
  • Financial services regulatory compliance
  • Agile delivery at enterprise scale
  • AI-assisted rapid prototyping skills
  • Infrastructure as Code familiarity

Key Requirements

  • 8+ years of software engineering experience
  • 2+ years in a Tech Lead or Lead Engineer role
  • No visa sponsorship available for non-U.S. citizens

Work Rights

Not specified

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