Customer Service Associate Representative - Cigna Healthcare - Remote
Cigna Healthcare
Remote
Answering inquiries about health benefits
Researching claims and provider records
Documenting customer interactions
The Customer Service Associate Representative provides support to participants, clients, and providers by answering inquiries related to group health benefits and claims payments
Job Summary
The Customer Service Associate Representative provides support to participants, clients, and providers by answering inquiries related to group health benefits and claims payments.
Essential Job Functions include answering telephone calls, providing clear and accurate responses, documenting all calls, and returning messages from designated voicemail boxes.
Allegiance by Cigna Healthcare has specialized in administering medical benefits, including claims processing, customer service, utilization management, and case management.
Matching Summary
The Customer Service Associate Representative provides support to participants, clients, and providers by answering inquiries related to group health benefits and claims payments.
Skills & Requirements
Must-have
Answering inquiries about health benefits
Researching claims and provider records
Documenting customer interactions
Meeting quality and production standards
Excellent verbal and written communication
Nice-to-have
High interpersonal skills
Ability to work collaboratively
Professional attitude and positive image
Commitment to privacy and confidentiality
Strong problem-solving abilities
Key Requirements
High school diploma or GED
Basic computer and customer service experience
Proficiency with PC tools including Windows, Word, and Adobe Acrobat
Minimum typing speed of 45 wpm
Basic mathematical competency
Ability to organize and recall large amounts of detailed information
Capability to read, analyze, and interpret benefit plans