Technical Writer, Tech Support

Skyhigh Security

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Technical writing for support
Knowledge base article creation
Troubleshooting guide development
** Skyhigh Security is seeking a Technical Writer for their Tech Support team to create and maintain user-friendly technical documentation. The ideal candidate will have experience translating complex technical information into clear content and will thrive in a hybrid work environment. **

Job Summary

  • The Technical Writer will be responsible for creating, updating, and maintaining high-quality technical documentation that empowers our Technical Support team and our customers to quickly and effectively resolve product issues.
  • Skyhigh Security embraces a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential.
  • We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees, including Retirement Plans, Medical, Dental and Vision Coverage, and Paid Time Off.

Matching Summary

Match Score: 75

** Skyhigh Security is seeking a Technical Writer for their Tech Support team to create and maintain user-friendly technical documentation. The ideal candidate will have experience translating complex technical information into clear content and will thrive in a hybrid work environment. **

Skills & Requirements

Must-have

  • Technical writing for support
  • Knowledge base article creation
  • Troubleshooting guide development
  • Content Management System (CMS) experience
  • Operating systems and networking concepts
  • Cloud technologies (AWS, Azure)

Nice-to-have

  • Familiarity with ticketing systems
  • Visual communication tools for diagrams
  • Network/Cloud Security concepts

Key Requirements

  • 3+ years of professional experience
  • Bachelor's degree in Computer Science or Engineering
  • Portfolio of technical documentation samples

Work Rights

Not specified

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