Customer Satisfaction Representative

Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Not specified (potentially hybrid or onsite based on location)
Strong communication skills required
Attention to detail and sense of urgency
Follow up with customers within 48 hours
Driveway is seeking a Customer Satisfaction Representative to enhance customer experiences and address concerns effectively. This role involves leading satisfaction improvement initiatives and collaborating with dealership staff while offering competitive pay and benefits

Job Summary

  • The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Employees will lead customer satisfaction improvement initiatives and track trends using the FreshDesk Omni Program.
  • The company offers competitive pay, medical/dental/vision plans, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Driveway is seeking a Customer Satisfaction Representative to enhance customer experiences and address concerns effectively. This role involves leading satisfaction improvement initiatives and collaborating with dealership staff while offering competitive pay and benefits.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • Strong communication skills required
  • Attention to detail and sense of urgency
  • Follow up with customers within 48 hours

Nice-to-have

  • Warranty Claims or Collections experience preferred
  • Team player with a positive attitude
  • Experience with FreshDesk Omni Program

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older
  • Basic computer skills required

Work Rights

Not specified

Tailored Resume

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