Base: 48k - 50k cad py; bonus/equity: not specifie...
On-site
Bilingual english and french communication
Customer service experience
Email, chat, and phone support
Inspire and empower everyone to fight food waste together through a marketplace app connecting businesses with surplus food to consumers
Job Summary
Inspire and empower everyone to fight food waste together through a marketplace app connecting businesses with surplus food to consumers.
Serve as the main point of contact for users and partners, providing outstanding customer service via email, chat, and phone, and answering inquiries through social media.
The role is fully remote within the Ontario region of Canada, with a salary band of 48k - 50k CAD per annum, and offers flexible work, time off, and wellbeing benefits.
Matching Summary
Inspire and empower everyone to fight food waste together through a marketplace app connecting businesses with surplus food to consumers.
Salary
Base: 48k - 50k CAD per annum; Bonus/Equity: Not specified; Benefits: Health insurance and RRSP matching in Canada, monthly ClassPass credits, paid vacation, paid volunteer time, paid parental leave
Skills & Requirements
Must-have
Bilingual English and French communication
Customer service experience
Email, chat, and phone support
Social media customer service
Nice-to-have
Brand ambassador skills
Sustainable lifestyle promotion
Team player
Detail-oriented
Key Requirements
Experience in Customer Service or Account Management
Full written and verbal proficiency in French and English
Based in Ontario, Canada
Availability to work Saturday to Wednesday
Experience with CRMs like Zendesk, Salesforce, Hubspot or SAP