Sr. Ai Product Manager- Crm Portals And Apps

GlaxoSmithKline

**
5+ years product management experience
Crm, portal, or mobile app development
Healthcare industry or regulated environment
** GSK is seeking a Senior AI Product Manager to lead the development of an AI-first patient services platform, focusing on CRM, patient portals, and mobile apps. The ideal candidate will have significant experience in product management within healthcare and a strong understanding of AI applications in patient services. **

Job Summary

  • The role involves leading the vision and delivery of an AI-first patient services platform across CRM, patient portals, and mobile apps.
  • Candidates must partner with clinical, data, and engineering teams to define safe, compliant, and high-impact AI-enabled solutions.
  • GSK aims to positively impact the health of 2.5 billion people by the end of the decade through innovation in specialty medicines and vaccines.

Matching Summary

Match Score: 75

** GSK is seeking a Senior AI Product Manager to lead the development of an AI-first patient services platform, focusing on CRM, patient portals, and mobile apps. The ideal candidate will have significant experience in product management within healthcare and a strong understanding of AI applications in patient services. **

Skills & Requirements

Must-have

  • 5+ years product management experience
  • CRM, portal, or mobile app development
  • Healthcare industry or regulated environment
  • Agile methodology and user story writing
  • Salesforce Health Cloud or similar CRM
  • HIPAA compliance and health data privacy
  • AI use case identification and delivery

Nice-to-have

  • FHIR interoperability standards knowledge
  • Vendor management and SaaS platform experience
  • Analytics and A/B experimentation background
  • Senior stakeholder influence in regulated settings
  • Patient support program workflow expertise
  • Responsible AI and bias mitigation practices

Key Requirements

  • Bachelor's degree in product management, CS, data/AI, or healthcare
  • Hands-on experience with Agile frameworks
  • Knowledge of HIPAA and health data security requirements
  • Experience with Salesforce Health Cloud or similar platforms
  • Proven track record delivering AI use cases in patient services

Work Rights

Not specified

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