Practice Manager | Emea | Remote

Grafana Labs

Remote
£83,000 - £99,600 ote py
Remote
Professional services engagements
Customer needs
Service delivery
Lead and drive professional services engagements to ensure the success of customer technical implementations

Job Summary

  • Lead and drive professional services engagements to ensure the success of customer technical implementations.
  • Collaborate with sales teams to position and sell Professional Services, and develop offerings aligned with strategic goals.
  • Define and develop service offerings, delivery frameworks, and methodologies to address customer requirements and maximize team effectiveness.

Matching Summary

Lead and drive professional services engagements to ensure the success of customer technical implementations.

Salary

£83,000 - £99,600 OTE

Skills & Requirements

Must-have

  • Professional Services engagements
  • customer needs
  • service delivery
  • Observability and Grafana Labs

Nice-to-have

  • open-source software experience
  • global collaborative culture
  • innovation-driven environment

Key Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience)
  • Previous work experience as a Practice Manager or in a Customer Success role
  • Experience in building and executing Professional Services offerings
  • Exceptional written/verbal communication and presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter