Customer Service Operations Lead

R1 RCM Inc.

Base: $45,926.43 - $72,250.29 py; bonus/equity: an...
Leadership role in high-volume call center
Healthcare revenue cycle industry experience
Analyze kpi reporting and acd metrics
Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison

Job Summary

  • Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison.
  • Maintain and analyze KPI reporting, ACD metrics, and continuous improvement programs to drive performance and operational excellence.
  • The company offers a competitive benefits package and opportunities for continuous learning and career exploration.

Matching Summary

Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison.

Salary

Base: $45,926.43 - $72,250.29 per year; Bonus/Equity: Annual bonus plan at a target of 5.00%; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Leadership role in high-volume call center
  • Healthcare revenue cycle industry experience
  • Analyze KPI reporting and ACD metrics
  • Client operational liaison
  • Work with EMR systems (EPIC, Meditech, Cerner)
  • Working knowledge of EOBs and authorizations

Nice-to-have

  • Driving team success
  • Continuous improvement initiatives
  • Collaborate across groups
  • Explore new career paths

Key Requirements

  • 5 years of leadership experience in a healthcare call center
  • High school diploma or equivalent

Work Rights

Not specified

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