Technical Data Customer Support Operations - Fleet Management (m/f)

Airbus

Toulouse, France
Technical data customer support
Fleet management operations
Customer queries analysis
The team's mission is to ensure that Maintenance & Engineering and Flight operations Technical Data manuals are delivered to Customers in line with Airbus contractual commitments, customized to the Customer fleet and Aircraft configuration

Job Summary

  • The team's mission is to ensure that Maintenance & Engineering and Flight operations Technical Data manuals are delivered to Customers in line with Airbus contractual commitments, customized to the Customer fleet and Aircraft configuration.
  • Your responsibilities include analyzing and answering customer queries, managing customer relationships, and contributing to business performance and project activities.
  • Airbus offers attractive financial rewards, work-life balance initiatives, comprehensive wellbeing and health benefits, and extensive individual development opportunities.

Matching Summary

The team's mission is to ensure that Maintenance & Engineering and Flight operations Technical Data manuals are delivered to Customers in line with Airbus contractual commitments, customized to the Customer fleet and Aircraft configuration.

Skills & Requirements

Must-have

  • Technical Data Customer Support
  • Fleet Management operations
  • Customer queries analysis
  • Internal stakeholder interfaces
  • Customer satisfaction and proximity
  • Continuous process improvement

Nice-to-have

  • High customer mindset
  • Proactive and autonomous
  • Team project contribution
  • Subcontractor performance monitoring

Key Requirements

  • Bachelor’s degree
  • Professional experience in aeronautical industry
  • Customer Support experience
  • Aircraft systems understanding
  • Airline operations understanding
  • English negotiation level (C1)

Work Rights

Not specified

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