Base: $18.50 - $20.50 ph; bonus/equity: not specif...
On-site
Exceptional customer service delivery
Member complaint resolution skills
Front desk staff training and coaching
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $18.50 - $20.50 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Exceptional customer service delivery
Member complaint resolution skills
Front desk staff training and coaching
Billing issue management expertise
Facility cleanliness and safety monitoring
Nice-to-have
Proven fitness industry background
Social media reputation management
Data-driven retention strategy development
Empathetic problem-solving mindset
Fast-paced environment adaptability
Key Requirements
Must obtain CPR certification within 30 days
Must pass background check
Must attend EōS Ethos and Customer Service Training