Executive/customer Engagement (2-year Contract)

GovTech Singapore

Temasek Polytechnic, Singapore
First point of contact for enquiries
Assist customers with queries
Conduct lead follow-up
Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days

Job Summary

  • Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days.
  • Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins).
  • Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad-hoc duties as required.

Matching Summary

Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days.

Skills & Requirements

Must-have

  • First point of contact for enquiries
  • Assist customers with queries
  • Conduct lead follow-up
  • Resolve concerns and complaints
  • Support operations at One-Stop Centre
  • Administrative and logistics support

Nice-to-have

  • Service quality mind-set
  • Team player with high initiative
  • Resourceful and savvy with digital technology
  • Good time management skills

Key Requirements

  • At least 2 years of experience
  • Customer facing / engagement positions
  • Proficient in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter