Banamex Volante A Foráneo Valle De Bravo - Estado De Mexico

Citi Handlowy

Valle De Bravo, Estado De Mexico, Mexico
Not specified (assumed to be in-person due to location).
Customer service support
Call center experience
Transaction processing with pos and ivr
Citi Handlowy is seeking a Customer Service and Sales Specialist for an entry-level position in Valle De Bravo, Estado De Mexico. The role involves addressing customer inquiries, resolving issues, and identifying cross-selling opportunities while maintaining a high standard of service

Job Summary

  • The role involves providing customer service by resolving client inquiries and issues on first contact while identifying cross-selling opportunities.
  • The position requires assisting office staff and providers with credit requests, transaction processing, and data management across multiple systems.
  • Employees are expected to evaluate risk carefully to protect the company’s reputation and ensure compliance with laws, policies, and ethical standards.

Matching Summary

Match Score: 75

Citi Handlowy is seeking a Customer Service and Sales Specialist for an entry-level position in Valle De Bravo, Estado De Mexico. The role involves addressing customer inquiries, resolving issues, and identifying cross-selling opportunities while maintaining a high standard of service.

Skills & Requirements

Must-have

  • customer service support
  • call center experience
  • transaction processing with POS and IVR
  • data retrieval and updating
  • risk evaluation and compliance
  • cross-selling opportunities identification

Nice-to-have

  • relationship building with clients
  • marketing and sales calls
  • training session scheduling
  • assistance with credit requests
  • report analysis and reconciliation support

Key Requirements

  • 2 to 4 years relevant experience
  • experience in customer service or call centers
  • high school diploma or equivalent

Work Rights

Not specified

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