Digital Fraud Inwards Inbound

Kit

Sydney, Australia
Hybrid
High volume call centre environment
Handling inbound and outbound calls
Digital fraud and scam support
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
  • This is a phone based customer service role supporting customers who are victims of Digital Fraud.
  • Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.

Skills & Requirements

Must-have

  • High volume call centre environment
  • Handling inbound and outbound calls
  • Digital fraud and scam support
  • Customer service excellence
  • Detection analysis and decision making

Nice-to-have

  • Emotional resilience under pressure
  • Think outside the box solutions
  • Passion to inspire customer confidence
  • Proactively stay ahead of threats

Key Requirements

  • 12-month max term contract
  • Must be based in Sydney
  • Willing to work rotating roster
  • In office attendance for first 12 weeks
  • Preferred experience in Financial Services

Work Rights

Not specified

Tailored Resume

Cover Letter