The role involves creating innovative, thought-provoking insights content to help Chief Marketing Officers orchestrate the entire customer lifecycle
Job Summary
The role involves creating innovative, thought-provoking insights content to help Chief Marketing Officers orchestrate the entire customer lifecycle.
Candidates must demonstrate deep expertise in applying AI to CX deliverables including evolving personas and journey mapping while addressing Machine Customers.
Gartner offers world-class benefits including a generous PTO policy, a 401k match up to $7,200 per year, and opportunities to purchase company stock at a discount.
Matching Summary
The role involves creating innovative, thought-provoking insights content to help Chief Marketing Officers orchestrate the entire customer lifecycle.
Salary
Base: 172,000 USD - 202,500 USD; Bonus: Annual bonus plan or uncapped sales incentive plan; Benefits: Generous PTO, 401k match up to $7,200, stock purchase discount
Skills & Requirements
Must-have
Customer Experience strategy expertise
AI application for CX deliverables
CX ROI calculation using CLV NPS CSAT
Executive advisory to CMOs
Voice of Customer data integration
Machine Customers strategic understanding
Nice-to-have
Thought leadership in research creation
Mentoring junior team members
Cross-sector experience B2B B2C B2G
High-level presentation skills
Innovation in research methodologies
Key Requirements
12+ years relevant functional experience in Customer Experience or Marketing leadership