Etic, Oci Technical Support Engineer - Senior Associate
PwC UK
Cairo, Egypt
L2/l3 cloud support
Itil incident management
Itil problem management
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments
Job Summary
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
Handle escalated incidents related to cloud services, ensuring timely resolution in line with SLAs.
Identify opportunities for improving service delivery and performance, using metrics and reporting to measure success and propose enhancements to cloud operations and processes.
Matching Summary
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
Skills & Requirements
Must-have
L2/L3 cloud support
ITIL incident management
ITIL problem management
ITIL change management
IaaS and PaaS services
Troubleshooting escalated incidents
Nice-to-have
Automation tools and IaC
DevOps tools and CI/CD
Analytical and critical-thinking skills
Excellent customer service
Key Requirements
4-7 years of experience
Cloud Certifications required
ITIL Certifications highly desirable
Bachelor's degree in Computer Science or related field