Head Of Customer And Policy Services (giám Đốc Cấp Cao Quản Lý Khách Hàng & Dịch Vụ Hợp Đồng)
Prudential Corporation Asia Ltd
Ho Chi Minh City, Vietnam
10-year experience in life insurance
5-year management and leadership experience
End-to-end customer service strategy
The role is a senior leadership position accountable for setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence
Job Summary
The role is a senior leadership position accountable for setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence.
The incumbent will lead the transformation of service delivery through digital-first roadmaps, automation, and lean standards to improve efficiency and customer outcomes.
Prudential offers a culture that celebrates diversity and inclusion, supporting career ambitions with opportunities to Connect, Grow, and Succeed.
Matching Summary
The role is a senior leadership position accountable for setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence.
Skills & Requirements
Must-have
10-year experience in Life Insurance
5-year management and leadership experience
End-to-end customer service strategy
Digital-first omni-channel transformation
Risk management and compliance ownership
Nice-to-have
Creative thinking and problem analysis
Strong stakeholder management skills
Future-ready organization building
Empathy and customer-oriented mindset
Key Requirements
Master's degree in business administration or related field
10 years experience in Life Insurance/Banking/Finance