Guest Relation Officer

Sofitel Sydney Wentworth

Bogor, Indonesia
**
Personalized guest experience
Handle guest inquiries and requests
Monitor guest preferences
** Sofitel Sydney Wentworth is seeking a Guest Relation Officer for their hotel in Bogor, Indonesia. The ideal candidate will have 1-2 years of experience in guest relations or front office roles within a luxury hotel environment, focusing on delivering exceptional customer service and managing guest interactions. **

Job Summary

  • Join a hotel that is a member of the Accor network, bringing together more than 45 brands.
  • The Guest Relation Officer (GRO) is responsible for ensuring a personalized and memorable guest experience by providing attentive, professional, and proactive service.
  • Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference.

Matching Summary

Match Score: 75

** Sofitel Sydney Wentworth is seeking a Guest Relation Officer for their hotel in Bogor, Indonesia. The ideal candidate will have 1-2 years of experience in guest relations or front office roles within a luxury hotel environment, focusing on delivering exceptional customer service and managing guest interactions. **

Skills & Requirements

Must-have

  • personalized guest experience
  • handle guest inquiries and requests
  • monitor guest preferences
  • coordinate VIP arrangements
  • manage guest feedback
  • promote hotel facilities and services

Nice-to-have

  • embody responsible hospitality
  • positive and memorable impact
  • life beats faster
  • breathtaking natural vistas

Key Requirements

  • 1-2 years of experience in Front Office or Guest Relations
  • Excellent communication and interpersonal skills
  • Good command of English
  • Customer-oriented mindset
  • Ability to work flexible hours

Work Rights

Not specified

Tailored Resume

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