Customer Service Associate / Disputes / Biligual / Hybrid

Kekoa Iron

Bogotá, Distrito Capital de Bogotá, COL
Base: competitive compensation; bonus/equity: not ...
Hybrid
Customer dispute resolution
Billing and pricing investigation
Accounts receivable management
Iron Mountain is seeking a bilingual Customer Service Associate to join their Finance team in Bogotá, responsible for managing customer disputes related to Accounts Receivable. The role emphasizes collaboration with various departments to ensure timely payment resolution while maintaining a strong customer focus

Job Summary

  • Iron Mountain provides expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
  • The role involves managing and resolving customer dispute cases by investigating billing, pricing, and contractual issues to ensure timely resolution and reduce Accounts Receivable aging.
  • The company offers competitive compensation and benefits, opportunities for continuous learning and professional growth, comprehensive health and wellness plans, and flexible work options.

Matching Summary

Match Score: 85

Iron Mountain is seeking a bilingual Customer Service Associate to join their Finance team in Bogotá, responsible for managing customer disputes related to Accounts Receivable. The role emphasizes collaboration with various departments to ensure timely payment resolution while maintaining a strong customer focus.

Salary

Base: Competitive compensation; Bonus/Equity: Not specified; Benefits: Comprehensive health, wellness, and retirement plans

Skills & Requirements

Must-have

  • Customer dispute resolution
  • Billing and pricing investigation
  • Accounts Receivable management
  • Enterprise Resource Planning systems
  • Microsoft Excel proficiency
  • Cross-functional collaboration

Nice-to-have

  • Analytical problem-solving skills
  • Customer-focused mindset
  • High attention to detail
  • Experience with Oracle or SAP
  • Financial accuracy knowledge

Key Requirements

  • 1 year experience in Customer Service or related fields
  • Bachelor’s degree in Finance, Accounting, Business Administration or related
  • Fluency in English at C1 level

Work Rights

Not specified

Tailored Resume

Cover Letter