Customer Success Manager

Stripe

New York, NY, United States
On-site
7+ years client-facing experience
Enterprise relationship management
Technical product knowledge
Stripe's Customer Success Managers oversee the post-sales lifecycle to ensure enterprise users realize maximum value from their investment

Job Summary

  • Stripe's Customer Success Managers oversee the post-sales lifecycle to ensure enterprise users realize maximum value from their investment.
  • The role involves delivering proactive workshops, business reviews, and payment insights to help customers grow their businesses while driving retention and expansion.
  • Candidates must partner closely with account executives and technical teams to manage a book of complex global organizations and advocate for customer needs internally.

Matching Summary

Stripe's Customer Success Managers oversee the post-sales lifecycle to ensure enterprise users realize maximum value from their investment.

Skills & Requirements

Must-have

  • 7+ years client-facing experience
  • Enterprise relationship management
  • Technical product knowledge
  • Strong analytical skills
  • Executive presentation skills
  • Complex project management

Nice-to-have

  • Consulting or pre-sales background
  • Sales target achievement history
  • High-growth environment adaptability
  • Proactive problem-solving mindset
  • Cross-functional collaboration skills

Key Requirements

  • 7+ years in enterprise relationship management
  • Experience with technical products
  • Track record of achieving sales targets
  • History of managing large complex projects
  • Ability to navigate difficult customer situations

Work Rights

Not specified

Tailored Resume

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