Customer Service Representative- Remote

DriveTime Family of Brands

Arizona, United States
Competitive pyy; not specified; medical, dental, v...
Fully remote
3+ years customer service experience
Conflict resolution skills
High school diploma required
The SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you'll be educating and answering questions regarding the customer's warranty

Job Summary

  • The SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you'll be educating and answering questions regarding the customer's warranty.
  • DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage including medical, dental, and vision.
  • You will be working from your home office in an approved city and state with a conducive and quiet workspace requiring reliable and secure internet.

Matching Summary

The SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you'll be educating and answering questions regarding the customer's warranty.

Salary

Competitive pay; Not specified; Medical, dental, vision, 401(K), life insurance, disability coverage, tuition reimbursement, paid time off

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • Conflict resolution skills
  • High school diploma required
  • Reliable secure internet connection
  • Quiet home office workspace

Nice-to-have

  • Automotive industry experience
  • Vehicle repair shop knowledge
  • Labor guides and part pricing
  • High emotional intelligence
  • Fast-paced environment agility

Key Requirements

  • High School diploma required
  • 3+ years customer service role experience
  • Located in AZ, FL, GA, NC, TN, TX, UT or NV
  • Successful background and drug screening

Work Rights

Not specified

Tailored Resume

Cover Letter