ElevenLabs is seeking a Customer Success professional for the Central Eastern Europe region, focusing on driving adoption of their AI platform among enterprise customers. The ideal candidate will have extensive experience in B2B SaaS, particularly in AI/ML products, and will work closely with sales and engineering teams to enhance customer relationships and revenue growth
Job Summary
This role partners directly with enterprise customers across Central and Eastern Europe deploying multiple use cases leveraging the ElevenLabs platform.
Success is measured by Net Revenue Retention and New Product Expansion, with a strong emphasis on sustained multi-product adoption.
You’ll be part of an early GTM team - we’re looking for people who are excited to build and not just execute on a playbook.
Matching Summary
Match Score: 85
ElevenLabs is seeking a Customer Success professional for the Central Eastern Europe region, focusing on driving adoption of their AI platform among enterprise customers. The ideal candidate will have extensive experience in B2B SaaS, particularly in AI/ML products, and will work closely with sales and engineering teams to enhance customer relationships and revenue growth.
Skills & Requirements
Must-have
Drive adoption of ElevenLabs platform
Administer onboarding and enablement tactics
Analyze product usage and performance signals
Own commercial outcomes across accounts
Identify expansion opportunities, drive renewals and upsells
Build and not just execute on a playbook
Nice-to-have
Strong builder mindset
AI first approach
High-velocity work environment
Global team, talent over location
Key Requirements
7+ years Customer Success or Account Management experience
Experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
Experience in the CEE region
Proven experience driving revenue outcomes
Owning a revenue quota
Identifying, qualifying, and closing cross-sell opportunities
Strong understanding of CEE market landscape and cultural nuances
Familiarity with building and deploying AI agents
Familiarity with API Integrations and SDKs
Excellent problem-solving, technical, and analytical skills