Technical Delivery Support Analyst - Peakon

oit.uwplatt.edu

Fully remote
Saas enterprise software support
Customer case queue management
Basic sql query knowledge
Workday is a Fortune 500 company shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm

Job Summary

  • Workday is a Fortune 500 company shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.
  • The role involves handling time-sensitive, business-critical support cases and collaborating with multiple teams to deliver solutions.
  • Workday offers flexible work schedules, career development opportunities, and champions equal opportunities for everyone.

Matching Summary

Workday is a Fortune 500 company shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.

Skills & Requirements

Must-have

  • SaaS enterprise software support
  • Customer case queue management
  • Basic SQL query knowledge
  • Basic Object Oriented Programming
  • API client experience
  • 24/7 global support shift participation

Nice-to-have

  • Creative problem solving
  • Collaborative team player
  • Resilience under pressure
  • Mentoring and coaching skills
  • Flexible work schedule
  • Knowledge Centered Service contribution

Key Requirements

  • 3+ years SaaS enterprise software experience
  • Experience in support, implementation or consulting
  • Confident verbal and written communication
  • Basic knowledge of Object Oriented Programming languages
  • Basic SQL syntax and query reading
  • Experience with API clients like SoapUI or Postman
  • Ability to work 24/7 shift patterns
  • Experience with HCM or Talent solutions support

Work Rights

Not specified

Tailored Resume

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