Jr. Technical Support Analyst

Warner Bros. Discovery UK

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Servicenow live chat and phone support
Remote troubleshooting with zoom and tools
Experience with okta, active directory, intune
** Warner Bros. Discovery UK is seeking a Junior Technical Support Analyst to provide high-quality IT support to its global user community. The role requires proficiency in various IT tools and systems, excellent communication skills, and the ability to work onsite, including weekends and holidays. **

Job Summary

  • This role provides high-quality remote IT support to the worldwide Warner Bros. Discovery user community.
  • The position requires prompt responses to inquiries using ServiceNow Live Chat, Phone, and various remote tools like Zoom.
  • Candidates must be comfortable working autonomously based on time zones and available to work weekends, public holidays, and shifts.

Matching Summary

Match Score: 75

** Warner Bros. Discovery UK is seeking a Junior Technical Support Analyst to provide high-quality IT support to its global user community. The role requires proficiency in various IT tools and systems, excellent communication skills, and the ability to work onsite, including weekends and holidays. **

Skills & Requirements

Must-have

  • ServiceNow Live Chat and Phone support
  • Remote troubleshooting with Zoom and tools
  • Experience with Okta, Active Directory, Intune
  • Support for Windows, OSX, IOS, and Android OS
  • Ability to work shifts including weekends

Nice-to-have

  • High analytical and problem-solving skills
  • Excellent written and verbal communication
  • Strong relationship building skills
  • Ability to handle multiple assignments concurrently
  • Comfortable working autonomously across time zones

Key Requirements

  • Secondary IT or telecommunications profile preferred
  • Advanced English proficiency required
  • Ability to work 100% onsite
  • Experience identifying IT security incidents and outages

Work Rights

Not specified

Tailored Resume

Cover Letter