Social Experience Analyst

Salesforce Sites

Social media platform monitoring
Customer support query response
Real-time engagement across platforms
Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to our customers

Job Summary

  • Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to our customers.
  • Manage real-time engagement across social platforms, addressing technical inquiries, triaging complex issues, and supporting high-visibility executive escalations.
  • Collaborate cross-functionally with internal teams to ensure swift and effective issue resolution and capture customer/product feedback.

Matching Summary

Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to our customers.

Skills & Requirements

Must-have

  • Social media platform monitoring
  • Customer support query response
  • Real-time engagement across platforms
  • Technical inquiry resolution
  • Service disruption communication
  • Customer and product feedback capture

Nice-to-have

  • Proactive social media engagement
  • Identify emerging issues
  • Anticipate customer needs
  • Surface insights before escalation
  • B2B SaaS support experience

Key Requirements

  • 1-3 years in social care
  • Strong written communication skills
  • Strong problem-solving skills
  • Familiarity with social platforms
  • Basic knowledge of Salesforce ecosystem

Work Rights

Not specified

Tailored Resume

Cover Letter