Customer Service Rep. 1

Wintrust Financial Corporation

Northbrook, IL, United States
Base: $17.30-$22.60ph; bonus/equity: annual bonus ...
On-site
Answering incoming calls and web chats
Resolving customer issues
Researching account issues
Wintrust Financial Corporation is seeking a Customer Service Representative for its subsidiary, FIRST Insurance Funding, located in Northbrook, IL. The role involves assisting customers through calls and web chats, with a focus on providing information and resolving issues

Job Summary

  • As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.
  • We have a culture that encourages an entrepreneurial spirit and offer multiple opportunities for development and upward mobility.
  • The estimated hourly rate for this role is $17.30-$22.60 along with eligibility to earn an annual bonus and differential pay of $1.00 per hour while assigned the Spanish queue.

Matching Summary

Match Score: 85

Wintrust Financial Corporation is seeking a Customer Service Representative for its subsidiary, FIRST Insurance Funding, located in Northbrook, IL. The role involves assisting customers through calls and web chats, with a focus on providing information and resolving issues.

Salary

Base: $17.30-$22.60/hour; Bonus/Equity: Annual bonus eligible, $1.00/hour differential pay for Spanish queue; Benefits: Medical, Dental, Vision, 401k with match, etc.

Skills & Requirements

Must-have

  • Answering incoming calls and web chats
  • Resolving customer issues
  • Researching account issues
  • Bilingual Spanish required

Nice-to-have

  • Award-winning culture
  • Entrepreneurial spirit
  • Opportunities for development and upward mobility

Key Requirements

  • 1+ years customer service experience
  • Ability to work 10:00am to 7:00pm shift
  • Bilingual Spanish required
  • Prior call center or finance experience preferred
  • High school diploma or equivalent
  • Basic computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter