Handle customer enquiries on life and health insurance
Process information through internal systems
Conduct follow-up calls for feedback resolution
Prudential is seeking an Officer for their Customer Contact Centre, responsible for delivering exceptional customer service related to life and health insurance products. The ideal candidate should possess relevant experience in customer service, particularly within the insurance sector, and demonstrate strong communication and problem-solving skills
Job Summary
The role requires acting as a service professional to provide best-in-class customer service via hotline for life and health insurance products.
Candidates must handle and resolve customer special requests by conducting simple investigations and proposing solutions for manager review.
Prudential offers a culture where diversity is celebrated, inclusion is assured, and employees are supported to connect, grow, and succeed.
Matching Summary
Match Score: 85
Prudential is seeking an Officer for their Customer Contact Centre, responsible for delivering exceptional customer service related to life and health insurance products. The ideal candidate should possess relevant experience in customer service, particularly within the insurance sector, and demonstrate strong communication and problem-solving skills.
Skills & Requirements
Must-have
Handle customer enquiries on life and health insurance
Process information through internal systems
Conduct follow-up calls for feedback resolution
Propose solutions to team manager for approval
Promote self-service initiatives
Nice-to-have
Experience in insurance or financial industry
Enjoy working with diverse backgrounds
Good analytical and problem-solving skills
Able to work independently under pressure
Key Requirements
Tertiary education required
Passed IIQE Paper 1, 3 and 5
3 years of Customer Service or Call Centre experience