This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire cloud platform
Job Summary
This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire cloud platform.
Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution.
Competitive market Salary Bonus Company retirement contributions Fully funded medical for you and your family Annual Wellness Reimbursement 3 paid days volunteering in the community
Matching Summary
This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire cloud platform.
Skills & Requirements
Must-have
Cloud platform support
Customer support cases
Networking protocols and concepts
AWS, Docker, Linux, Kubernetes
Bash scripts
Object-Oriented Programming
Relational databases
Linux command line tools
Troubleshooting skills
Nice-to-have
Solution-driven mindset
Continuous learning
Information sharing
Team-based resolution
Cross-training
Trusted advisor
French or German language skills
Key Requirements
Bachelor’s Degree in Computer Science or related experience
Familiarity with software development lifecycle
Familiarity with CI/CD concepts
Experience with commercial customer incident tracking or CRM