Customer Service Representative

GENUINE PARTS COMPANY

Lansing, MI, United States
Customer order placement
Negotiating sale and purchase price
Building customer relationships
The Customer Service Representative II ensures customer expectations are accurately determined and are fully met

Job Summary

  • The Customer Service Representative II ensures customer expectations are accurately determined and are fully met.
  • The role involves influencing gross profit through negotiation, managing inventory, and building customer relationships to drive repeat business.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Customer Service Representative II ensures customer expectations are accurately determined and are fully met.

Skills & Requirements

Must-have

  • customer order placement
  • negotiating sale and purchase price
  • building customer relationships
  • inventory level management
  • product sourcing
  • cost effective shipping determination

Nice-to-have

  • guidance to less experienced staff
  • handling challenging inquiries
  • driving process improvements

Key Requirements

  • 3-5 years of related experience
  • High school diploma or GED
  • Excellent communication skills
  • Ability to multi-task
  • Strong computer skills
  • Strong negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter