Coordinateur Parcours Clients H/f - National

Sedgwick France

Saint-Herblain, France
Base: 36,000 to 40,000 € brut annual; bonus/equity...
On-site
Analyze and optimize customer journeys
Improve customer experience
Manage customer communication flows
Sedgwick France is seeking a Coordinateur Parcours Clients to enhance customer experience through the optimization and innovation of client pathways. The role involves analyzing current client interactions and implementing improvements to ensure effective communication and satisfaction across all customer touchpoints

Job Summary

  • Analyze, optimize, and evolve existing customer journeys to ensure fluid, accessible, and responsive communication, focusing on the satisfaction of all clients.
  • Pilot improvement projects, particularly on the production and optimization of outgoing flows (letter templates, emails, customer communications), and audit, test, and verify the proper functioning of journeys.
  • Work in a strategic and cross-functional role at the heart of the customer experience, with a stimulating and structured work environment, offering hybrid work and variable hours.

Matching Summary

Match Score: 75

Sedgwick France is seeking a Coordinateur Parcours Clients to enhance customer experience through the optimization and innovation of client pathways. The role involves analyzing current client interactions and implementing improvements to ensure effective communication and satisfaction across all customer touchpoints.

Salary

Base: 36,000 to 40,000 € brut annual; Bonus/Equity: Annual performance bonus; Benefits: RTT, Restaurant Vouchers, Family mutual insurance, 50% transport reimbursement

Skills & Requirements

Must-have

  • Analyze and optimize customer journeys
  • Improve customer experience
  • Manage customer communication flows
  • Implement performance indicators
  • Collaborate with internal teams

Nice-to-have

  • Strong customer service orientation
  • Ability to propose solutions
  • Excellent interpersonal skills
  • Rigorous and analytical mindset

Key Requirements

  • Professional experience in customer relations, coordination, project management, or process improvement
  • Ability to analyze customer needs and internal processes
  • Autonomy and ability to solve complex problems

Work Rights

Not specified

Tailored Resume

Cover Letter