Sr. Supervisor, Warranty Administration

Carrier

Base: $79,000.00 - $158,000.00 annually; bonus/equ...
3+ years customer service or warranty management experience
2+ years leadership responsibilities
Associate degree required
This role leads a team of five direct reports while personally managing high-level escalated customer inquiries and ensuring operational efficiency

Job Summary

  • This role leads a team of five direct reports while personally managing high-level escalated customer inquiries and ensuring operational efficiency.
  • The position requires close supervision of warranty claim workflows, training staff on procedures, and collaborating with cross-functional partners to resolve issues.
  • Employees are eligible for comprehensive benefits including health care, retirement plans, up to 15 days of paid vacation, and tuition assistance.

Matching Summary

This role leads a team of five direct reports while personally managing high-level escalated customer inquiries and ensuring operational efficiency.

Salary

Base: $79,000.00 - $158,000.00 annually; Bonus/Equity: Short-term cash incentives subject to plan requirements; Benefits: Health care, retirement, paid time off, tuition assistance

Skills & Requirements

Must-have

  • 3+ years customer service or warranty management experience
  • 2+ years leadership responsibilities
  • Associate degree required
  • Hands-on supervision of team of five
  • Direct administration of warranty claims

Nice-to-have

  • Experience in HVAC industry
  • Proficiency in Six Sigma, Lean, Kaizen methodologies
  • Strong stakeholder management skills
  • Knowledge of accounting principles
  • Leadership in call center or service operations

Key Requirements

  • Associate degree minimum
  • 3+ years progressive experience in customer service or warranty management
  • 2+ years of leadership experience
  • Domestic travel up to 10% of the year

Work Rights

Not specified

Tailored Resume

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