Licensed Retention Advisor

Manulife

Halifax, Nova Scotia, Canada
Base: $42,525.00 - $70,875.00 cad; bonus/equity: a...
Hybrid
Inbound and outbound call handling
Needs analysis and sales application completion
Flexible shift availability 8am-8pm est
Manulife is seeking a Licensed Retention Advisor in Halifax, Nova Scotia, for a hybrid position focused on customer retention and relationship management. The role requires effective communication and problem-solving skills, with the opportunity for candidates to obtain a financial services licensing qualification covered by the company

Job Summary

  • This role offers a competitive salary with an annual performance incentive and daily opportunities to create positive customer experiences.
  • The company will cover the cost of an accredited education provider for the Harmonized LLQP course, exam, and licensing fees if the candidate does not already possess this license.
  • Employees are empowered to learn and grow their careers in a flexible environment where well-being and inclusion are prioritized.

Matching Summary

Match Score: 85

Manulife is seeking a Licensed Retention Advisor in Halifax, Nova Scotia, for a hybrid position focused on customer retention and relationship management. The role requires effective communication and problem-solving skills, with the opportunity for candidates to obtain a financial services licensing qualification covered by the company.

Salary

Base: $42,525.00 - $70,875.00 CAD; Bonus/Equity: Annual performance incentive available; Benefits: Health, dental, pension, paid time off

Skills & Requirements

Must-have

  • Inbound and outbound call handling
  • Needs analysis and sales application completion
  • Flexible shift availability 8am-8pm EST

Nice-to-have

  • High-energy level and positive attitude
  • Ability to navigate multiple programs simultaneously
  • Strong problem resolution and conflict management skills

Key Requirements

  • Experience in customer service, sales, or retention roles
  • Contact centre experience preferred
  • LLQP license required or willingness to obtain one

Work Rights

Not specified

Tailored Resume

Cover Letter