Service Design Manager

Hecommunitybank

Hybrid
Service design process
Hybrid-agentic model
Customer and colleague experience
This role will shape the future of customer relationship management in the Business Bank by working at the intersection of customer experience, colleague experience, AI, and platform transformation

Job Summary

  • This role will shape the future of customer relationship management in the Business Bank by working at the intersection of customer experience, colleague experience, AI, and platform transformation.
  • You will use service design, critical thinking, and deep empathy to explore how work should evolve, identify opportunities, and define service blueprints to guide delivery.
  • The role involves designing and refining experiences based on feedback, insight, and performance, and influencing the broader model for how customer relationship management is delivered in the future.

Matching Summary

This role will shape the future of customer relationship management in the Business Bank by working at the intersection of customer experience, colleague experience, AI, and platform transformation.

Skills & Requirements

Must-have

  • Service design process
  • Hybrid-agentic model
  • Customer and colleague experience
  • Define service blueprints
  • Cross-disciplinary collaboration
  • AI application in practice

Nice-to-have

  • Naturally curious and energized
  • Thrive in ambiguity
  • Seek learning opportunities
  • Collaborative environments
  • Customer-centric culture

Key Requirements

  • Strong experience in service design
  • Experience shaping digital solutions
  • Strong design toolkit
  • Experience in large complex organizations
  • Experience in financial services

Work Rights

Not specified

Tailored Resume

Cover Letter