Client Success Specialist

Cohere Health

United States
$65,000 to $80,000 annually; bonus; health insuran...
On-site
Client support and relationship building
Manage client-facing inbox
Monitor and manage support tickets
Support the client's success by being a key liaison between Customer Success and other internal teams

Job Summary

  • Support the client's success by being a key liaison between Customer Success and other internal teams.
  • Assist the Client Success Manager with day-to-day activities including email correspondence, follow-ups, ticket tracking, meeting notes, and general administrative support.
  • The salary range for this position is $65,000 to $80,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus.

Matching Summary

Support the client's success by being a key liaison between Customer Success and other internal teams.

Salary

$65,000 to $80,000 annually; Bonus; Health insurance, 401k

Skills & Requirements

Must-have

  • Client support and relationship building
  • Manage client-facing inbox
  • Monitor and manage support tickets
  • Analyze client data and metrics
  • Cross-functional project support

Nice-to-have

  • Adaptable and flexible in fast-paced environment
  • Passionate about supportive client experience
  • Expand skill sets through hands-on experience

Key Requirements

  • 1-3+ years in account management/client success
  • Healthcare domain experience required
  • Direct experience with health plans required
  • Bachelors degree in related field

Work Rights

Not specified

Tailored Resume

Cover Letter